Lexi

Lexi is the digital front door for lexingtonclinic.com. She answers patient questions about finding a doctor, scheduling, locations and hours, billing, the patient portal, medical records, and walk-in care, and she hands back the real page or phone number instead of pointing people at a menu.

This is an internal pre-launch environment. The plan is to embed Lexi on the live Lexington Clinic website in about two weeks. You are here to test her before that happens.

Open her with the Ask Lexi button in the bottom right corner, then try the prompts below. Lexi is walled off from any patient record by design. She cannot see labs, medications, or appointments, and she will not ask for protected health information.

Live environment status

What to try

Known gaps during testing

Admin console

Review the approved answers Lexi draws from and the queue of questions she could not answer, so the knowledge base keeps improving.

Found something off?

Note the exact question you asked and what Lexi said, then send it to Chris. Wrong answers, punts to go look it up yourself, missing links, or anything that does not sound like a helpful front desk are all worth flagging. Specifics beat impressions.